Monday, June 13, 2005

Telephone spam

There’s been a serious increase in what I call “telephone spam”, at least in our neck of the woods. Telesales have been on the rise over the last few years, with increasing numbers of Companies turning to this intrusive form of cold calling. Anything from telephone services to double glazing and much, much more is being promoted by means of telesales. Call centres set up in low wage countries like India have made this form of product promotion lower in cost and affordable to even more businesses.

But I wasn’t even referring to cold calling. What I call telephone spam is literally just that: less than scrupulous operators using auto-dialling and pre-recorded messages to invite you to call a premium rate 0900 number to “claim your prize” or “claim your holiday”. It’s rapidly becoming the offline equivalent of email spam. And it has another thing in common with spam: it’s mainly used by scam artists.

Is there anything you can do to avoid receiving these intrusive calls? I’m not sure. I’m not even sure whether the practice is actually illegal. There may not be any legislation pertaining to it at all.

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2 Comments:

At 1:38 PM, Anonymous Emma Sax said...

I came across this the other day, I haven't tried it yet.

It's Telephone Preference Service and according to them if you register it:

"...helps you to make sure your telephone number is no longer available to organisations, including charities and voluntary organisations who may telephone you with offers and information you do not wish to receive"

http://www.tpsonline.org.uk/tps/

 
At 3:22 PM, Blogger Gert said...

Thanks, Emma. I've registered. It took all of two minutes but according to TPS it can take up to 28 days to activate the service.

I'm curious to see if this will solve the problem, in particular calls coming from the many Asian based call centres, who call round on behalf of British companies. Wait and see!

Thanks for the tip.

 

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